SERVICES AND AMENITIES

We conducted a large-scale emergency exercise, a realistic simulation mobilizing the entire airport community to test reflexes, operational procedures, and teamwork.This exercise, in compliance with international regulations, illustrates the constant commitment of all entities at Antananarivo Airport to ensure the highest standards of safety and preparedness on its platforms.Relive the highlights of this exercise in video! A big thank you to Groupe ADP, the entire airport community of Antananarivo, all the teams and partners, the actors and volunteers, for their exemplary involvement and professionalism.Click on this link to watch the video on YouTube: https://youtu.be/EwliKcMowoo?si=_-u6UkvlRK614QmP

 Antananarivo International Airport is pleased to announce a new era of comfort and relaxation for its passengers. Following extensive administrative processes, the airport lounge has been granted a valuable alcohol sales license by the Ministry. Passengers can now enjoy an even more pleasant travel experience by sipping a drink before their departure.This decision marks an important step in Antananarivo International Airport's ongoing efforts to enhance the quality of service offered. By listening to passenger feedback and requests, the airport is committed to continuously improving its services to meet the needs of its clientele

Antananarivo International Airport received the prestigious "Best Airport under 2 Million Passengers in Africa" award from the Airport Council International (ACI) World for the year 2023.This recognition reflects the continuous efforts of the entire airport community to improve the quality of service at Antananarivo International Airport, making Madagascar a destination that meets the highest international standards of service quality and hospitality.Antananarivo International Airport joined the ACI World's ASQ (Airport Service Quality) program in 2022 to measure, monitor, and enhance its passenger service performance. This program, followed by over 350 airports worldwide, is the most comprehensive benchmarking program for airport customer experience. The ASQ surveys, conducted continuously with travelers on the day of their journey, cover more than 30 performance indicators related to the passenger's departure experience, providing the most complete picture of passenger experience and feedback.Receiving this award serves as an encouragement to intensify efforts in seeking passenger satisfaction and improving the image of Madagascar's primary gateway in Africa and worldwide. The entire airport community remains committed to enhancing the passenger journey, the services offered, and the overall experience at Antananarivo International Airport. They thank the passengers for taking the time to participate in satisfaction surveys and for providing their suggestions to make their experience unforgettable.